Privacy Policy

1. Introduction

Caalm ("Company", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Service. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

• Personal Information: Name, email, organization details, and billing information you provide.
• Usage Data: Log data such as IP address, browser type, device identifiers, pages viewed, and time spent to help us improve the Service.
• Files and Content: Documents and data you upload to the Service, processed solely to provide the Service to you and your organization.

3. How We Use Information

• Provide, maintain, and improve the Service and features.
• Process transactions, manage accounts, and provide support.
• Monitor, detect, and prevent security incidents or abuse.
• Comply with legal obligations and enforce our Terms.
• Communicate service updates and security notices.

4. Sharing Your Information

• Service Providers: Trusted vendors who assist in hosting, analytics, support, and payment processing, bound by confidentiality and data protection obligations.
• Legal Requirements: We may disclose information if required by law or valid legal process, or to protect the rights, property, or safety of Caalm, our users, or the public.

5. SMS and Text Message Notification Privacy Policy

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

To opt in and manage your SMS notification preferences, please complete our SMS setup form: SMS Setup Form. Completing this form allows us to verify your phone number and record your consent consistent with industry standards.

6. Data Security

We use reasonable and appropriate administrative, technical, and physical safeguards designed to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. No method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Data retention periods may vary based on the nature of the information and legal requirements.

8. Your Rights and Choices

• Access, correct, or update your personal information.
• Request deletion subject to legal and contractual obligations.
• Request a copy of your data in a portable format.
• Object to or restrict certain processing where applicable.

9. International Transfers

If we transfer personal information across borders, we will ensure appropriate safeguards are in place as required by applicable data protection laws.

10. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will govern our processing of your information. If changes materially affect your rights, we will provide notice where reasonable. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.